Return & Refund Policy

Mabasou is committed to providing you with the best shopping experience as well as the best service to ensure your satisfaction and trust. Therefore we provide a return & refund policy to protect your rights and interests. We are willing to provide after-sale support according to the following return refund policy. Only one return or exchange is offered per order.

If you would like to request a return or exchange, please follow the steps below:

1. Contact Customer Support

Please email us at info@mabasou.com with the following information:

• Order number

• Reason for return or exchange

• Photos or videos of the product (if there is a quality issue)

2. Return Location Assistance

Our customer service team will contact you and provide the nearest return location based on your area.

3. Ship the Item Back

Customers may return the item by courier to the return address provided by our support team.

Please ensure the item is properly packaged and keep the courier tracking number for reference.

4. Return Processing

Once we receive and inspect the returned item, we will proceed with a refund or exchange in accordance with our return policy.

If you have any questions, please feel free to contact us at info@mabasou.com. We’re happy to assist you.

To be eligible for a return, your item must be:
We need to charge a 10% handling fee for return orders
• Undamaged and unused, still with the original tags, packagings and stickers attached. The principle of not affecting the second sale;
• Not missing any accessories or parts;
• Unwashed and unwetted;
The following will NOT be considered as defects and you will not be entitled to a refund:
• Failure due to normal wear and tear;
• Damage due to negligence, user abuse or incorrect use of the product;
• Damage due to failure to adequately care for the product;
• Damage due to unauthorised alteration of the product;
In order to complete your return, we require an order reference.
In some cases, only partial refunds will be given (if applicable):
• Any item that is not in its original condition, damaged or missing parts due to no fault of ours;
• Any item returned more than 14 natural days after delivery.
HOW TO CANCEL / MODIFY YOUR ORDER
You can cancel your order or change your order information (e.g. colour, size) free of charge within 24 hours of placing your order.
If your order has already been shipped, it cannot be cancelled in principle. If you insist on cancelling, we will charge you 10% of the order amount as a reimbursement for the storage, order preparation and shipping costs we have incurred. This charge will be deducted from your refund for the Products.
HOW TO INITIATE AN EXCHANGE / RETURN REQUEST
• We only accept replacement items within 14 natural days of the date of receipt.
• In order to complete your return/exchange, we require an order reference.
• If you receive a defective item, please attach a photo or video of the defect.
• We do not accept return/exchange requests

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.