Thank you for shopping at Mabasou. Our shipping policies are designed to provide you with clear, reliable product shipping information to ensure your shopping experience is smooth and enjoyable.

Delivery Area

• Mabasou only supports delivery services within South Africa.

Delivery Costs

• All iPhone phones are free of shipping.
• Other products require shipping costs to be calculated based on weight.
• 0-5kg R101.5
• 6-15kg R 165
• 16-25kg R222.5
• >25kg free shipping

Delivery Process

NOTE: Shipping time = processing time (order preparation) + transportation time

• Order preparation: After receiving your order information, we will start processing the order (order preparation may take 2-3 working days).

1. Check inventory

2. Confirm whether the goods in your order need to be customized

3. Check your shipping address.

4. If everything is ready, your order will be shipped from our warehouse.

• After shipping, we will send you an email with shipping information, including tracking number and tracking website. By then, please check your email.

Shipping Methods And Carriers

Express - Fastway Couriers

Standard - Buffaloex

Shipping time:

All products（Excluding iPhone）

• Order Processing Time: Within 1-2 Business Days
• It takes 2-3 working days to ship the goods from our warehouse in South Africa to the address provided by the customer

iPhone

International logistics cannot accurately guarantee timeliness.

• Order Processing Time: Within 2-3 Business Days
• It takes approximately 10-20 working days from the warehouse in China to your shipping address in South Africa

NOTE

• If you find that your package has not been delivered within the specified time; the tracking information shows that the package has been delivered but you have not received it yet; there are missing/wrong items in your package, please contact customer service in time.
• Shipping time is estimated based on the order payment date, but actual shipping time may be longer than expected due to invalid address or other reasons.
• Once an order has been shipped, the shipping address cannot be changed. If you need to change your address or have any other questions, please contact us in time: info@mabasou.com
• Track logistics orders:https://parcel-tracking-e1777.web.app/track-parcel