Thank you for shopping at Mabasou. Our delivery policy is designed to provide you with clear and reliable information about product delivery, ensuring a smooth and enjoyable shopping experience.

Delivery Area

Mabasou currently offers delivery services within South Africa only.

Mabasou is committed to simplifying the delivery process and ensuring transparency of information.

Delivery Fees

• Standard delivery fee: ZAR 98 per order

• Free delivery on orders over ZAR 1,000

The delivery fee will be clearly displayed on the checkout page before you complete your purchase.

Additional Information

• Delivery fees are charged per order, not per item

• All applicable delivery fees are automatically calculated at checkout

• We strive to deliver your products safely and efficiently

Delivery Process

Note: Delivery time = Processing time (order preparation) + Transit time

Order Preparation:
Once we receive your order details, we will begin processing your order. Order preparation may take 2–3 business days.

1. Inventory check

2. Confirmation of whether any items require customization

3. Verification of your delivery address

4. If everything is ready, your order will be dispatched from our warehouse

After dispatch, we will send you an email containing the shipping details, including the tracking number and tracking website. Please check your email accordingly.

Shipping Methods and Carriers

Order processing time: Within 1–2 business days

International logistics companies: Buffalo and UPS
Shipping method: International air freight
Delivery time: 15–25 days

South African local courier companies: Fastway Couriers / The Courier Guy
Shipping method: Road transport
Delivery time: 2–4 business days

Products shipped from our South African warehouse to the address you provided will take 2–4 business days to arrive.

Important Notes

If you find that:

• your parcel has not been delivered within the specified time,

• the tracking information shows the parcel as delivered but you have not received it, or

• there are missing or incorrect items in the parcel,

please contact our customer service team promptly.

The estimated dispatch time is based on the order payment date; however, the actual dispatch time may be extended due to an invalid address or other reasons.

Once an order has been dispatched, the delivery address cannot be changed. If you need to change the address or have any other questions, please contact us as soon as possible at: info@mabasou.com

Order tracking:
https://20percentshipping.com/